Well-trained employees become more effective and more reliable at work and they stay with the company longer. This is not so with badly trained workers. Consequently, employees who have a wide array of skills doing their jobs – not just the skills they had when they qualified for work – become more engaged with their jobs, hence becoming a great asset to the company.
However, there’s a limit to the training that a restaurant or any company can give a worker. Based on a study conducted by the Society for Human Resource Management, only 42% of businesses in the U.S.A. provide cross-training to workers to learn skills not specifically associated with their jobs. A typical training strategy of companies is to teach employees to do the basics only and then let them learn the other skills on-the-job. But this sort of training is not good enough, particularly, if a worker should learn a procedure while working and there’s no resource to refer to.
On-demand training is the answer to this dilemma. It provides workers an access to learning the skills they want at any time and at any place. This can be a great option for companies that do not provide enough training for their employees.
Here’s why companies can benefit from using on-demand training:
One-On-0ne Training Has Limitations
One-on-one is the traditional way of training new employees. It involves one worker showing a new worker how to get the job done. However, this sort of training has limitations.
Training usually lasts 4 to 8 hours only, since supervisors and co-employees have other responsibilities to perform. Consequently, after the few hours of training, workers are left to figure out things by themselves.
Furthermore, if the worker who trained the new hire does not know the procedures very well, he might be passing on erroneous “wisdom” to others. One-on-one training is theoretically sound, but many trainers know that it’s not 100% reliable. Not every one who knows the work has the ability to teach effectively.
What Is On-Demand Training?
On-demand instruction compensates for the insufficiency of one-on-one training. Since many businesses don’t require any kind of training beyond the onboarding, workers who wish to upgrade their skills have no way to achieve this. However, if your collection of training content is available to them, they don’t have to “wing it” or depend on their colleagues. This is what on-demand training can offer.
Easy Access To Training Content
Perhaps much of the procedures a worker might wish to learn are already available in the company’s training manuals. The problem is the ease of access to this information, particularly with millennial workers who are used to getting instant information.
Thanks to mobile technology, it’s possible to do away with printed content and use tablets to gain access to training content. The information can be available on-demand, when and where it is most convenient to employees. In addition, information may be in the form of video, audio and/or slide presentation.
Engaging And Empowering Employees
Not all workers will spend time and effort to learn how to change the soda machine syrup or clean the walk-in fridge when it’s not part of their job. However, if a worker must or wishes to learn how to do it, the company ought to support him/her therein. This will help empower your employees, which leads to increased engagement. Engaged employees generally work more effectively and stay with the company for longer. Use on-demand training to empower your employees and your company will reap its profits.
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